Returns & Exchanges
At Fringe Theory, we take pride in the quality of our designs, and we stand by each item that is produced. While we’re unable to offer refunds or replacements for change-of-mind purchases, we’re committed to resolving any issues if your order arrives faulty, damaged, or incorrect.
Can I Return My Order?
Because all items are made to order, we do not keep inventory or operate a warehouse. As such, we’re unable to accept returns. However, if your item arrives with a manufacturing fault, damage, or if you receive the wrong product, please reach out—we’ll make it right.
We’ll replace or refund items that are:
✅ Faulty – printing errors, manufacturing defects, or damage on arrival
✅ Incorrect – wrong size or design
We DO NOT offer refunds or replacements for:
🚫 Change of mind
🚫 Incorrect orders placed by you
🚫 Worn, washed, or stained items
How to Request a Refund or Replacement
If there’s an issue with your order, like it arrives damaged, is the wrong size, or just not what you ordered, we’ll replace it or issue a refund—no questions asked (okay, maybe a couple of questions).
Here’s what to do:
- Take a clear photo of the issue (wrong print, defect, damage etc).
- Email us at hello@fringetheory.com.au with; your order number, a photo and brief description of the problem.
- Contact us within 14 days of receiving your order. We assume you'd notice a problem within two weeks, so no refunds or replacements will be accepted after this period.
Once your refund or replacement is approved, we'll handle it quickly.